What's covered
Any reason at all, including damage in the post or a printing fault, as long as you tell us within 180 days of delivery.
What you get
We'll print the same book again and post it to you free, or refund what you paid, including delivery, to the card or payment method you used.
You don't need to send the book back.
How to claim
Use our contact page and include your order number. If the book is damaged, a photo helps.
How long it takes
We aim to reply within a few hours. Once we've agreed what to do, we send the replacement or refund within 2 working days.
Your rights
Nothing in this policy affects your statutory rights under UK consumer law. Our terms set out the guarantee in full.