Support
How can we help?
Answers to the questions we hear most.
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Getting started
The key questions most parents ask before they begin.
Can I preview the book before I pay?
Yes. Before you check out, you can review your photos and page previews on the book builder page.
What photos work best?
Most phone photos work well. Choose images where faces are clear, subjects are not too small, and the photo is not heavily blurred.
Read the full guideCan I use group photos or pets?
Yes. Group shots and pets are welcome. Close-ups usually give the cleanest colouring outlines.
What is included in each book?
Each Toodaloo book includes twenty personalised colouring pages made from your photos, a sturdy 300gsm cover, a personal message page (add one during creation or leave it blank to handwrite later), and a colour test page.
How many photos do I need?
You'll need twenty photos to complete your book. Each one becomes a colouring page.
How long does it take to create a book?
Most parents finish creating their Toodaloo book in under five minutes. It depends on how quickly you choose your photos and review your pages.
Can I create my book on my phone?
Yes. The book builder works on mobile, tablet, and desktop.
What do the pages look like?
Each of your photos becomes one page of clean, closed outlines made for colouring, not a photo filter. The lines join up, so there's an edge to colour up to. We don't redraw people as cartoon characters, so everyone still looks like themselves. You see every page before you pay. If a photo hasn't come out the way you hoped, swap it for another one in seconds. Close-ups usually give the cleanest outlines.
What makes Toodaloo different from other personalised colouring books?
You get 20 colouring pages, one for each photo you choose. It isn't a template with a name added. It's drawn from your actual photo, not a cartoon version of it, so everyone still looks like themselves. Each page has clean, closed outlines made for colouring, not a photo filter. You see every page before you pay, and you can swap any you don't love. It's printed in the UK on 140gsm paper, checked by hand and posted the next working day. It usually arrives in 3 to 4 working days, and if anything's wrong, we'll reprint it or give you your money back.
Creating your book
How personalisation works and what your finished book includes.
Can I add a personal message?
Yes. You can add a dedication message during creation, or leave it blank and handwrite one before gifting.
How big is the book?
Every Toodaloo book is 21cm wide and 25cm high. That is the same width as A4 and a little shorter, so there is plenty of room to colour without it being unwieldy for small hands.
What is the print and paper quality like?
Toodaloo books are printed by us in the UK on 140gsm cartridge paper. We tried paper from 120 to 160gsm with our own children's colouring and chose 140gsm: thick enough to stop most felt tips bleeding through, and still easy to turn. Heavier paper felt stiff. The paper is FSC-certified and acid-free. Each book has a sturdy 300gsm cover, and we include a colour test page so you can try your pens before colouring.
What age range is it best for?
Toodaloo books are designed for children aged 3 and up. Many families use them as a shared activity, with parents or older siblings helping younger children colour the pages together.
What if a preview page doesn't look right?
You can review every page before you pay. If a page doesn't look right, replace the photo and check the updated preview before checkout.
Can I change page order or replace photos before checkout?
Yes. In the review step, you can reorder pages and replace photos before you add your book to basket.
Can I upload photos from desktop and phone in the same book?
Yes. You can upload all photos from desktop, all photos from phone, or use a mix of both. To add phone photos while on desktop, use "Add from phone" and scan the QR code.
Can I save and finish later?
Your progress saves automatically as you work. When you're ready to stop, tap "Save & exit" and your book will be right where you left it. To continue on a different device, you can send yourself a resume link by email.
Can I order multiple copies of a book?
Yes. In your basket, use the "+" button ("Increase quantity") beside the book to add exact copies of it. A basket holds up to 10 books.
Can I make a similar version for another child without starting again?
Yes. In your basket, choose "Make a copy I can change". It starts a new book with the same photos and cover, so you only swap the photos you want and update the cover title. Your personal message is not copied, so add a new one before adding the book to your basket.
Orders, delivery and returns
What happens once an order is placed, and how we resolve issues.
When will my order be dispatched?
We print in the UK and aim to post your book the next working day. Royal Mail then takes 2 to 3 working days, so it usually arrives in 3 to 4 working days.
Who prints my book?
We print every book ourselves in Yorkshire, then put it together and check it by hand before it's posted the next working day.
How much is delivery?
Standard delivery is £3.50 and includes premium packaging designed to protect your books from damage. Spend over £25 and your UK delivery is free automatically. First-time customers can also sign up to the newsletter for a free-delivery code on their first order.
Do you deliver outside the UK?
Not yet. We deliver within the UK only right now, but we're working on it.
Can I edit or cancel after ordering?
If you need to cancel or amend details, use our contact page straight away with your order number. We can only make changes before production starts.
What if my order arrives damaged or incorrect?
Every book is put together and checked by hand before it's posted, so this is rare. If something isn't right, use our contact page with your order number (a photo helps), and we'll reprint it or refund you. No quibbles.
What if I'm not happy with my book?
Tell us within 180 days of delivery, using our contact page with your order number, and we'll replace it or refund you, including delivery. You don't need to send it back.
What if my parcel is delayed or lost?
If your parcel is delayed or appears lost, use our contact page with your order number. We'll check the carrier status and confirm the next step.
Is checkout secure, and how do payments work?
Yes. Orders are placed through secure Shopify checkout. Payments are handled by the payment methods shown at checkout, and we don't store full card details.
Privacy and support
How we handle your data and where to get help quickly.
What happens to my uploaded photos?
Your photos are used to create your book previews and print files. Toodaloo automatically deletes uploaded photos and related production files within 30 days after shipping. If you don't complete an order, we keep your uploads only as long as needed for you to come back and finish your book, then delete them automatically. If you want them removed sooner, use our contact page and we'll delete them straight away.
Do you use my photos for anything other than my order?
We use your photos to create, print, and deliver your book. We don't use them for marketing without your explicit permission.
What content can’t be uploaded?
Please only upload photos you took yourself or have permission to use, and keep them appropriate for children. Don’t upload anything illegal, hateful, or abusive. We may remove content that breaks these rules.
How do I contact support?
Use our contact page and include your order number if you have one. We aim to reply within a few hours.
Got what you need?
Add your photos and make a start, it only takes a few minutes.
Still stuck?
Use our contact page and include as much detail as possible so we can help quickly.
Our contact page · We aim to reply within a few hours.