Last updated: 28 October 2026.
Toodaloo (“we”, “us”) was founded by Ian Mitchell and is based in the UK. Our postal address is Ground Floor, Radley House, Richardshaw Road, Pudsey, Leeds LS28 6LE, United Kingdom.
For order support or complaints, use our contact page.
By placing an order you agree to these terms, which are governed by English law.
Products and pricing
Each book includes twenty personalised colouring pages, a chosen cover, and packaging suitable for delivery.
Prices include UK VAT (where applicable) and are shown in pounds sterling unless noted otherwise. Promotional codes apply only if entered at checkout.
Order process and payment
Before you pay, you can review your uploaded photos and generated previews in the create flow.
Orders are placed through our Shopify checkout. We accept the payment methods shown at checkout and charge your card when you confirm the order.
A contract forms when we email your order confirmation.
Cancellations and edits
Because books are personalised and made from the preview you approve before checkout, we can only cancel or amend an order before production starts.
If you need to cancel or change details, use our contact page straight away and include your order number.
Delivery
We print and ship from the UK. We aim to dispatch the next working day and will let you know if delays occur.
Delivery timings can vary by carrier and destination and are shown at checkout.
Returns and issues
Because every book is made from your photos, the law gives no automatic 14-day right to cancel an order for personalised goods.
Our guarantee goes further: if you're not happy with your book for any reason, tell us through our contact page within 180 days of delivery, with your order number, and we'll replace it or refund you, including delivery. You don't need to send it back. The guarantee is given by Toodaloo, Ground Floor, Radley House, Richardshaw Road, Pudsey, Leeds LS28 6LE.
Nothing in these terms affects your statutory rights, including if a book is faulty or not as described.
We aim to reply within a few hours. Once we've agreed what to do, we send a replacement, printed again and posted free, or your refund within 2 working days.
Your responsibilities
You confirm that the photos and text you upload belong to you or you have permission to use them, and that they do not contain illegal or harmful content.
Please proofread names and spellings before confirming your order; we print exactly what you type.
Liability
We are not liable for minor variations in colour or layout that are inherent to printing, or for losses that were not reasonably foreseeable.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Contact and complaints
Use our contact page for support or complaints and include your order number, issue summary, and any relevant photos.
We aim to reply within a few hours.